Frequently asked questions

1) Under what situations do we need to provide driver’s single room accommodation?
It is important the group provides a single room for the driver during a multi-day trip.

2) What if our trips includes visiting the Canadian and USA national park?
When planning to visit a National Park in USA or Canada, please make sure you verify the appropriate fees such as bus parking, and/or individual entry fees. We will verify the individual costs of the parks you intend to visit when the itinerary is submitted.

3) Are the highway tolls, bridge tolls and ferry tolls included in the charter cost?
The costs of the toll booths located on highways, bridges and ferry terminals are not included in the charter rates. 

(Example: Golden Ears Bridge from Maple Ridge, BC to Langley, and etc)

When traveling to Vancouver Island by motor coach, you will need to plan on the additional cost of Ferry Transportation between Vancouver & Victoria.

4) Can the driver provide local guide services? 
A driver’s primary responsibility is to have his attention on the road; he/she must ensure the safety of all passengers on board. We do have and can arrange local driver or tour guides who can provide excellent guide services for your trips.  This will be charged separately from the bus service.

5) What preventative maintenance does your company carry out to reduce the risk of breakdowns? 

Our maintenance department keep all records such as: 30 day inspection, CVSE inspection, logbook, regular shop maintenance record and all other repairs on our coaches. With these records we can keep track of what work was performed on our coaches to reduce possible breakdowns. 

6) Please explain your company process when dealing with inevitable breakdown. 

In the event when a coach breaks down, our dispatch team will assist the group as soon as they can. Cross Canada Coach Lines main repair depot is in Richmond, BC, and we have a partner repair shop in Exshaw, Alberta. In circumstances when repairing the coach is not an option, Cross Canada Coach Lines will call all available resources to keep the customer inconvenience to the minimum. 

7) Please advise how the coaches are cleaned in between trips? 

Cross Canada Coaches are washed inside and out after every trip. Our coaches are cleaned and inspected every day before each trip. 

Areas of Operation：

• Cross Canada's  home base is in Richmond BC, 7 minutes away from YVR airport and 30 minutes away from Downtown Vancouver.
• Vehicles are also available to reach areas in Victoria, Vancouver, Whistler, Kelowna, and other areas in western Canada and United States.  
• Fully licensed to pick up groups in Seattle to travel to Canada.
• Fully licensed to travel in the States for trips beginning in BC.

Flight Arrivals/ Departure:

If a flight schedule is changed we will adjust our schedules with regards to arrival time, however we do require immediate notification from our clients.  

Transfer:

Transfer is transportation between 2 points, from Airport to Hotel, from City to City, etc. If additional stops are required, such as sightseeing or meals stops please advise our dispatch team, so that we may schedule our services accordingly. 

Deadhead:

Deadhead is considered when a coach needs to travel long distances for pick up outside of home base. For example, when a group is required to be picked up from Seattle or Calgary, we will need to add a deadhead charge of 1 day. 

Terms & Conditions:

Price List:

All pricing on price list include the bus rental, driver, gas and insurance fee. Other expenses such as parking fee, bridge fee, driver accommodations, driver tips, overtime and GST are not included. 

Payment method:

We will advise acceptable payment methods at time of confirmation. We currently accept, E-transfer, Cheques, Bank Wires and majority of credit card companies where processing fees will be applied. 

Payment / Deposit / Cancellation Policy: 

• Deposit to hold the bus - 30% of the total payment.
• Deposit to hold the bus with additional service (BC Ferry / National Park arrangement) - 50% of the total payment.
• All cancellation is accepted one week prior to the trip date. However, we will charge a 5% administration fee to refund the amount. 
• Failure to cancel one week prior to the trip date, the deposits will be final & non-refundable. But deposits can be rolled over to the next Charter service.
• All remaining payment must be received in full one week prior to the dispatch date.

Additional & Reduce Time Charges:

Additional time charges may apply when a bus usage time goes over the agreed service hour. To support schedule changes, our drivers will ask the tour guide or group leader for an authorized signature, to permit the additional time.