1) Under what situations do we need to provide driver’s single room accommodation?
It is important the group provides a single room for the driver during a multi-day trip.
2) What if our trips includes visiting the Canadian and USA national park?
When planning to visit a National Park in USA or Canada, please make sure you verify the appropriate fees such as bus parking, and/or individual entry fees. We will verify the individual costs of the parks you intend to visit when the itinerary is submitted.
3) Are the highway tolls, bridge tolls and ferry tolls included in the charter cost?
The costs of the toll booths located on highways, bridges and ferry terminals are not included in the charter rates. We will add these charges to the invoice when the trip is complete.
(Example: Golden Ears Bridge from Maple Ridge, BC to Langley, and etc)
When traveling to Vancouver Island by motor coach, you will need to plan on the additional cost of Ferry Transportation between Vancouver & Victoria.
4) Are gratuities included in the charter cost?
Our services do not include any gratuities for our drivers. We encourage that the groups and passengers thank the driver personally if they feel that the driver’s performance exceeded your expectations.
5) Can the driver provide local guide services?
A driver’s primary responsibility is to have his attention on the road; he/she must ensure the safety of all passengers on board. We do have and can arrange local driver or tour guides who can provide excellent guide services for your trips. This will be charged separately from the bus rental rates.
6) What preventative maintenance does your company carry out to reduce the risk of breakdowns?
Our maintenance department keep all records such as: 30 day inspection, CVSE inspection, logbook, regular shop maintenance record and all other repairs on our coaches. With these records we can keep track of what work was performed on our coaches to reduce possible breakdowns.
7) Please explain your company process when dealing with inevitable breakdown.
In the event when a coach breaks down, our dispatch team will assist the group as soon as they can. Cross Canada Coach Lines main repair depot is in Richmond, BC, and we have a partner repair shop in Exshaw, Alberta. In circumstances when repairing the coach is not an option, Cross Canada Coach Lines will call all available resources to keep the customer inconvenience to the minimum.
8) Please advise how the coaches are cleaned in between trips?
Cross Canada Coaches are washed inside and out after every trip. Our coaches are cleaned and inspected every day before each trip.
Areas of Operation：
Flight Arrivals/ Departure:
If a flight schedule is changed we will adjust our schedules with regards to arrival time, however we do require immediate notification from our clients.
Transfer is transportation between 2 points, from Airport to Hotel, from City to City, etc. If additional stops are required, such as sightseeing or meals stops please advise our dispatch team, so that we may schedule our services accordingly.
Deadhead is considered when a coach needs to travel long distances for pick up outside of home base. For example, when a group is required to be picked up from Seattle, we will need to add a deadhead charge of 1 day.
Terms & Conditions:
All pricing on price list include the bus rental, driver, gas and insurance fee. Other expenses such as parking fee, bridge fee, driver accommodations, driver tips, overtime and GST are not included.
We will advise of acceptable payment methods at time of confirmation. We do accept, E-transfer, Cheques, Bank Wires and majority of credit card companies where processing fees will be applied.
If services are cancelled by 72 hours prior to start of service, then there will be no cancellation fees applied. For services cancelled after the driver has been dispatched, cancellation fees may apply, please speak with our customer service representative if this occurs.
Additional & Reduce Time Charges:
Additional time charges may apply when a bus usage time goes over the agreed service hour. To support schedule changes, our drivers will ask the tour guide or group leader for an authorized signature, to permit the additional time.
Our coaches can accommodate all groups and sizes. Click the button below to learn more about our fleet.
In - Person Inquiries Suspended
Due to the Covid-19 pandemic, Here at Cross Canada Coach Lines we have currently suspended in person Inquiries for services. For more information regarding booking and planning your trip please visit our website at https://crosscanadacoachlines.com and email us at firstname.lastname@example.org
COVID Safety Plan for Company Workers
In order to ensure safety of all our company staff, we have implemented the following procedures.
For office staff:
-Work hours have been reduced
-Office floor plan has been implemented to adhere to social distancing rules
-Office workers are required to wear mask when communicating with each other
-Reporting can be done through email or phone call
-Any signs of personal sickness or fever must be reported to the company official immediately through phone call
For office drivers:
-Drivers are required to wear masks and are suggested to wear gloves during service
-Drivers are assigned to one vehicle within the company to ensure no other drivers had been driving the same vehicle recently
-Drivers are instructed to wipe down door handles of their transportation vehicle frequently for sanitation purposes
-Driver are suggested to open windows during bus stops to help with air circulation
-Any signs of personal sickness or fever must be reported to the company official immediately through phone call prior to work order
In addition to the normal cleaning of the exterior and interior of the transportation vehicles the following extra steps has been implemented to the cleaning staff team:
- Staffs are required to wear masks and gloves when cleaning the bus
-Common surface such as vehicles dash, steering wheel, door handles , passenger armrests, luggage case are required to be wiped down with sanitation product after each trip
-Windows will be left open for a certain duration after each trip to ensure air circulation in the vehicles
-When possible, after each individual bus trip , we will not use the same vehicle for another trip for 72 hours as it is suggested that COVID-19 can survive on stainless steel or plastics for a maximum of 3 days
The above plan has been created and implemented through the help of following the guidelines provided the passenger transportation of B.C below , for more up to date information please also check out their website at https://www2.gov.bc.ca/gov/content/transportation/vehicle-safety-enforcement/services/passenger-transportation/covid-19-information